• Do to a high rate of fraudulent orders we will now only be shipping to your credit cards billing address.
• We do not ship internationally. Any items shipped outside of the United States will be solely the buyers responsibility
• We will not accept orders from I.P addresses outside of the United States
• PayPal is a pre-payment method (unlike a credit card)
• You pay for everything up front regardless of stock status
• Cancellations, back orders and refunds are more complicated.
• "In stock" orders ship within 24 hours.
• All damage must be disclosed with 48 hours
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

Shipping Protection With Extend

• We protect all domestic shipments shipped within the United States and Puerto Rico via FedEx, UPS, and USPS with Extend.
• All applicable orders are automatically enrolled with Extend shipping protection if shipped via FedEx, UPS, or USPS.
• Extend shipping protection covers applicable orders from loss, theft, or damage.
• After a customer places an order, they will receive an email directly from Extend with their assigned Contract ID. If you do not receive an email, please check your spam or shopping folders. You can still easily file a claim with just your email address through the claims portal.
• If you need to file a claim on your covered shipment, you can quickly and easily do so using one of the following steps
• Once Extend approves your claim, you will receive a virtual gift card equal to the protected order dollar amount. The total funds on the card should include the original cost of the items purchased, taxes, and the shipping fee. If you have any questions or issues with your card, please, feel free to contact us or Extend for a resolution.
• Additional claims info and FAQs can be found and reviewed in the Extend Shopper’s Guide. Additionally, you can visit the Extend Customer Claims Portal anytime or call the toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CT, Monday through Friday.

• We do not ship internationally. Any items shipped outside of the United States will be solely the buyers responsibility
• Contact us to arrange for any returns. or you may email customer service at .
• Defective items must be returned first either for replacement or refund , contact us to arrange the return.
• A copy of the invoice will need to be included with the return.
• There is a 15% restocking fee charged against all returned parts.
• Parts must be resaleable and in the original packaging.
• Cores must be returned in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Pre-coded locks, any painted parts, touch up paint, chemicals, pre-cut keys, most electrical items, Items labeled special order, some items for early model Volvo’s such as 1989 and down. Air bags and seat belts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.
• Our Error: Items that need to be returned due to catalog error or where you provided VIN # but received the wrong part. Please contact us and we will email you a UPS return label. Returns are subject to review and providing us VIN # does not imply we are responsible. Example; if you ordered a left and meant a right we are not responsible for return shipping charges.
• Ordered in Error: If you don’t like the item you received you can return it but please keep in mind: return shipping charges are your responsibility and some items cannot be returned and restocking fees may incur. Please call us in advanced before making the decision to return the item. A 15 % restocking fee applies to all returns.
• Item where a VIN was not provided are subject to a 15% restocking fee.
• Shipping charges are not refundable